Support Engineer - Tergos

Introduction
A Belgium-based institution is looking for a motivated Support Engineer to support users in their daily IT needs. You will join a diverse and dynamic organisation undergoing ongoing digital transformation. While modernising the environment, you will play an important role in delivering operational IT support.

The Role

• Provide first-line support (
• Act as the first point of contact for end-users and ensure a friendly, professional service experience.
• Support second-line issues, perform on-site interventions, prepare workstations and manage inventory.
• Create documentation, improve procedures, and contribute to service desk development projects.

Your Profile

• Degree in IT or equivalent experience with minimum 3 years in a similar role.
• Strong knowledge of M365, Windowsand ITIL practices (ServiceNow is a plus).
• Customer-focused, proactive, team-oriented, with strong communication skills in Dutch, English and French
• Hands-on mentality with interest in new technologies and process improvement.

Offer
A full-time permanent contract with attractive benefits including extensive remote-work options, >32 vacation days, healthcare & group insurance, public transport reimbursement or bike allowance, training opportunities, and a supportive work environment that encourages continuous learning and growth.